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Contact Us
How to reach the Winthere Casino team, what to include in your message, and how we handle complaints.
Picked for you
Picked for you
How to reach us
You can reach the same support team in two ways.
- Live chat: open on the site 24/7. Sign in first so we can see your account while we talk.
- E-mail: support@casinowinthere.co.uk. Replies go to the address registered on your account.
Safer gambling
We are 18+ only. Deposit limits, time-outs and self-exclusion can be set in your account, and GamCare, GambleAware, GamStop and the National Gambling Helpline offer free, confidential help.
What to have ready when you write
A few details let us look at your account straight away instead of writing back to ask:
- Your username, exactly as you use it to sign in.
- The game, bonus or transaction involved.
- The date and time you noticed it, and any error message word for word.
Questions we help with most often
Most messages we receive fall into one of these areas:
- Account and verification: sign-in trouble, changes to your details, and the documents we need for identity checks.
- Deposits and withdrawals: payment methods, pending balances, and the limits shown in the cashier.
- Bonuses: how an offer works and how wagering progress is counted.
- Technical issues: a game that will not load or a round that did not finish.
Complaints
If you are not satisfied with an answer, write to support@casinowinthere.co.uk with Complaint in the subject line, and include your username and what you would like us to put right.
We acknowledge each complaint in writing, look into it, and reply once our checks are finished. If you remain unhappy with our final answer, we will tell you how to take the matter further.
