Privacy Policy

The personal data we collect about you

We collect personal data when you register an account, when you play our games, when you deposit or withdraw, and when you contact us. We also collect some data automatically from the device you use. The categories below cover what we hold about an ordinary player account.

Account and contact details

• Your name, date of birth, residential address, e-mail address and mobile number.
• The username, password and security details you set when you open your account with us.
• Your marketing preferences and the channels you have agreed we may use.

Identity and age verification

We hold a gaming licence and must confirm that every customer is 18 or over and is who they say they are. We therefore collect copies of identity documents, proof of address and proof of your payment methods, together with the results of electronic checks run against public and private databases. If a document is unclear, we may ask you to send a replacement.

Transactions and play

• Deposits, withdrawals, the payment methods registered to your account and the masked card or wallet details shown in the cashier.
• Your gaming history, the bonuses you have claimed and your wagering progress.
• The deposit limits, time-outs and other safer gambling settings applied to your account.

Device and usage data

When you visit the site we record your IP address, approximate location, browser and device type, operating system, the pages you open and the time you spend on them. Some of this comes from cookies and similar technologies. We also keep a record of your contact with us, including live chat transcripts and messages sent to support@casinowinthere.co.uk.

Why we use your personal data

We use your personal data only for the purposes set out below. We do not sell it, and we do not pass it to other companies for their own marketing.

1. Running your account. Opening and maintaining your account, processing deposits and withdrawals, settling your play, applying bonuses and answering your questions.
2. Verifying your age and identity. Confirming that you are 18 or over, that your name and address are correct and that the payment methods you use belong to you.
3. Preventing fraud and money laundering. Monitoring accounts and transactions for signs of fraud, collusion, bonus abuse, money laundering and the use of stolen payment details.
4. Meeting our legal duties. Keeping the records our licence and the law require, responding to lawful requests from regulators and law enforcement, and looking into complaints.
5. Safer gambling. Applying the limits, time-outs and self-exclusions you set, and looking at patterns of play that may suggest gambling is causing you harm.
6. Sending offers you opted into. Sending promotions and other marketing through the channels you agreed to, until you tell us to stop.

You can change your marketing preferences at any time in your account or by writing to us. Turning marketing off does not stop service messages about your account, such as withdrawal confirmations or notice of changes to our terms.

The legal bases we rely on under UK GDPR

Data protection law requires us to have a legal basis for each use of your personal data. In plain words, these are the bases we rely on.

Where we rely on consent you may withdraw it at any time, and where we rely on legitimate interests you may object. We use health information, such as anything you tell us about your gambling, only with your consent or where the law allows it in the public interest.

Who we share your personal data with

We share personal data only where it is necessary for the purposes described above, and only with recipients who are bound to protect it. These fall into the following groups:

• Payment providers, so that deposits and withdrawals can be processed and payment details confirmed.
• Identity-verification and fraud-prevention partners, who check your details against public records and shared industry databases.
• Technology and hosting suppliers, including the providers of our games, live chat, messaging and data storage, who act only on our instructions.
• Regulators, auditors and law enforcement, where the law or our licence requires us to disclose information.
• Self-exclusion schemes, where you ask to be excluded or where an exclusion must be registered on your behalf.

Where a supplier handles data outside the United Kingdom, we put in place the safeguards that data protection law requires so that your data keeps the same level of protection it has here.

How long we keep your personal data

We keep your personal data for as long as your account with us is open, and afterwards for the period that gambling, anti-money-laundering, tax and accounting law requires. We do not keep it for longer than we need it.

• Account, transaction and verification records are kept for the full retention period set for licensed operators, even after an account is closed.
• Records of self-exclusion are kept for at least the minimum period that applies to the exclusion, so that your account stays closed.
• Chat transcripts, e-mails and complaint files are kept for as long as we may need them to settle a dispute or answer a question from a regulator.

When a retention period ends, we delete the data or anonymise it so that it can no longer be linked to you.

Your rights, cookies and how to contact us

Under UK GDPR you have the following rights over the personal data we hold about you:

1. Access. Ask for a copy of your personal data and an explanation of how we use it.
2. Correction. Ask us to correct data that is wrong or incomplete.
3. Erasure. Ask us to delete data we no longer have a lawful reason to keep.
4. Restriction. Ask us to pause our use of your data while a question about it is settled.
5. Objection. Object where we rely on legitimate interests, and stop direct marketing at any time.
6. Portability. Ask for the data you gave us in a common electronic format.

To use any of these rights, write to support@casinowinthere.co.uk or speak to our live chat team. We may ask you to confirm your identity first, so that your data is not disclosed to anyone else, and we answer within the period the law allows. If you are unhappy with our answer, you can complain to the Information Commissioner's Office, the UK regulator for data protection.

Cookies

We use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you have agreed, show you relevant offers. You can manage your choices through the cookie banner and your browser settings, although switching off essential cookies will stop parts of the site working. Our Cookie Policy explains each category in more detail.

If we change this policy we will publish the updated version on this page and, where a change affects you significantly, tell you by e-mail.